Moving forward in the collaboration with our main Partners: Complaint Management SKF
In this case, with the SKF Lubrication Division obtaining approval to carry out interventions on new products without voiding the manufacturer’s warranty.
After painstaking joint work at our facilities in Elgoibar and at the SKF headquarters in Berlin, with multidisciplinary teams on both sides, we have recently obtained approval for carrying out interventions on greasing, lubrication and cooling equipment and components under warranty, just as they would be carried out directly in the factory, without losing the effect of the warranty covering such equipment.
Processes have been created (and then integrated into our Process Map and, of course, our Management System) and specific documentation for SKF and HRE to control and monitor all possible fully documented and shared interventions.
We thank SKF for the trust placed in our company. We take this as another step forward in the commitment and trajectory that we have been following as Specialist Distributors of Lubrication System Products for more than 15 years.
Contact:
Jose Angel Alberdi
+34 667 08 71 06
j.alberdi@hre.es